• Overview - Human Resources Management Course

Module One

• Part 1 - Human Resources Management
• Part 2 - Writing the Job Description
• Definitions:
• Job Position
• Job Analysis
• Job Design
• Job Description
• Contents of a Job Description
• Job Specification
• Job Performance Standards
• Hints to Writing a Job Description

Module Two

• Part 1 - Recruitment
• Purposes of Recruiting
• Constraints on Recruiting
• Sources of Applicants
• Diversity
• Appendix A - A Guide to Screening and Selection in Employment
• Appendix B - Newspaper Advertising
• Appendix C - Developing The Job Application Form

Module Three

• Part 1 - Interviewing and Selection
• The Selection Process
• Testing
• Validity
• Reliability
• Interviewing
• Types of Interviews
• Common Interviewer Errors
• Designing the Interview
• Conducting the Interview
• Background Checks
• Realistic Job Previews
• Hiring
• Part 2 - Orientation
• Introduction to Part 2

·       Module Four

• Part 1 - Developing and Training Team
• Developing and Training Teams
• Introduction to Module
• Consensus
• Team Development
• Individual Roles

·       Module Five

• Part 1 Performance Appraisal
• Introduction to Part 1
• Importance of Performance Appraisal
• Rewards
• Performance Management
• Perceptual Biases
• Assignments for Part 1
• Part 2 - Professional Development
• Career Cycle
• Whose Responsibility?
• Benefits of Professional Development
• Steps in Career Development
• Handling Promotions
• A Caveat

Module Six

• Record Keeping
• Part 2 Scheduling
• Part 3 Discipline and Punishment
• Part 3 - Disciplining
• Discipline and Punishment
• How to Administer Punishment
• A Caveat
• Conducting a Disciplinary Hearing
• Positive Discipline
• Case Study Incident - The Heroic Banker
• How To Make Rules That Work